ct111 Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to the ct111 platform, including the website at ct111.win and the ct111 mobile app available for Android. It describes how ct111 collects, uses, stores and protects personal data relating to players and visitors.

By registering an account or using any service on the ct111 platform — whether you are placing a bet on a PSL cricket match, playing a live casino game, depositing PKR via JazzCash or simply browsing the site — you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described here.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, which together govern your use of ct111. If you have questions about how ct111 handles your data, the support team is available around the clock through live chat in the platform.

2. Data We Collect

ct111 collects personal data in the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number, username	Registration & verification
Contact Data	Mobile number, email address	Registration
Financial Data	JazzCash / Easypaisa account reference, bank account details, transaction history in PKR	Deposit & withdrawal
Technical Data	IP address, device type, browser type, operating system, app version	Every visit / session
Usage Data	Games played, bets placed, session duration, pages visited	During platform use
Communications Data	Support chat transcripts, email correspondence	When you contact support
Verification Documents	CNIC copy, proof of address, payment method screenshots	When identity verification is requested

ct111 does not collect sensitive personal data — such as biometric data, medical information or political opinions — and does not require this information from players at any stage.

3. How We Use Your Data

ct111 processes your personal data only for the following purposes:

• Account Management: To create and maintain your ct111 account, verify your identity and manage login access.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and other supported methods.
• Platform Security: To detect and prevent fraud, money laundering, duplicate accounts and other prohibited activity.
• Customer Support: To respond to your queries, resolve disputes and assist with account issues through live chat or email.
• Responsible Gaming: To monitor gaming activity and apply responsible gaming tools such as deposit limits and self-exclusion where triggered by you or identified by ct111's systems.
• Platform Improvement: To understand how players use the platform — which games are most popular, where the app experience can be improved — using aggregated and anonymised usage data.
• Communications: To send you relevant account notifications, promotional offers (where you have opted in) and security alerts related to your account.

4. Sharing Your Data

ct111 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast and other payment partners receive the minimum data necessary to process your PKR transactions. These providers operate under their own privacy policies and security standards.
• Game Providers: When you play games supplied by third-party providers in the ct111 game lobby or live casino, your username, session data and game results may be shared with the provider to facilitate the game. Game providers do not receive your full identity or payment details.
• Fraud Prevention Services: ct111 uses third-party fraud detection and identity verification services. These providers receive data necessary for their specific function only and are bound by strict data processing agreements.
• Legal Obligations: If ct111 is required by a court order, legal process or statutory obligation to disclose data, it will comply to the extent legally required and will notify the player where permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of the business, player data may transfer to the new entity. ct111 will notify affected players in advance where possible.

All third-party partners who process data on behalf of ct111 are required to handle that data securely and in accordance with applicable data protection obligations. ct111 does not authorise third parties to use player data for their own independent purposes beyond the specific service they provide.

5. Payment Data

ct111 takes the handling of financial data seriously. When you deposit or withdraw PKR through JazzCash, Easypaisa, Raast, bank transfer or debit and credit cards, the following applies:

• ct111 does not store full card numbers on its own servers. Card payment data is handled directly by PCI-DSS compliant payment processors.
• JazzCash and Easypaisa wallet references are stored against your account for the purpose of processing withdrawals back to the same method.
• Transaction records — including deposit amounts, withdrawal amounts and dates in PKR — are retained as part of your account history for account management, dispute resolution and fraud prevention purposes.
• ct111 will never ask you to share your full JazzCash PIN, Easypaisa MPIN, bank internet banking password or card CVV through any channel, including support chat or email.

6. Cookies & Tracking Technologies

ct111 uses cookies and similar tracking technologies on the website and within the app to ensure the platform functions correctly and to improve the experience for players. Here is what we use and why:

Cookie Type	Purpose	Can Be Disabled
Essential Cookies	Keep you logged in, maintain your session and ensure the platform works correctly	No — required for core functionality
Analytics Cookies	Understand how players navigate the site, which pages are most visited and where improvements are needed	Yes — via browser settings
Preference Cookies	Remember your language preference, display settings and last visited sections	Yes — via browser settings
Security Cookies	Detect suspicious login attempts and protect against session hijacking	No — required for account security

ct111 does not use advertising cookies or retargeting pixels that track your activity across other websites. Analytics data collected through cookies is aggregated and anonymised — it is not used to build individual player profiles for marketing purposes.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

7. Data Retention

ct111 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required to meet legal and compliance obligations. The general retention periods are as follows:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction records: Financial transaction records in PKR are retained for a minimum of five years following the transaction date for audit and compliance purposes.
• Identity verification documents: CNIC copies and related verification documents are retained for a minimum of five years following account closure.
• Support communications: Chat logs and email correspondence are retained for up to two years from the date of the interaction.
• Closed accounts: Following account closure, personal data is retained for a minimum period required by applicable compliance obligations before deletion or anonymisation.

Where data is no longer required and the retention period has passed, ct111 securely deletes or anonymises it so that it can no longer be associated with you as an individual.

8. Security Measures

ct111 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or loss:

• All data transmitted between your device and the ct111 platform is encrypted using 256-bit SSL/TLS encryption.
• Account access is protected by password authentication and optional two-factor authentication (2FA) on login and withdrawals.
• Automated fraud detection systems monitor account activity and flag unusual behaviour for review.
• Access to player data within ct111's internal systems is restricted to staff who require it for their specific role — on a need-to-know basis only.
• Regular security reviews and testing are conducted on the platform infrastructure.

Despite these measures, no internet-based system can be guaranteed to be 100% secure. ct111 will notify affected players promptly if a data breach occurs that poses a risk to their personal data, and will take immediate steps to contain and investigate any such incident.

You also play an important role in keeping your data secure: use a strong, unique password for your ct111 account, enable 2FA and never share your login credentials or OTP codes with anyone.

9. Your Rights Over Your Data

You have the following rights regarding the personal data ct111 holds about you. To exercise any of these rights, contact the ct111 support team through live chat or by email:

• Right of Access: You can request a copy of the personal data ct111 holds about you at any time.
• Right to Correction: If any of your personal data is inaccurate or out of date — such as a change in your contact number — you can request that it be corrected.
• Right to Deletion: You can request that ct111 delete your personal data. This right applies subject to legal retention obligations — for example, transaction records that must be retained for compliance purposes cannot be deleted before the required retention period expires.
• Right to Restrict Processing: In certain circumstances, you can request that ct111 restrict the processing of your data while a query or complaint is being resolved.
• Right to Object: You can object to receiving marketing communications from ct111 at any time by updating your preferences in account settings or by contacting support.
• Right to Data Portability: You can request a copy of your account and transaction data in a structured, machine-readable format.

10. Minors & Age Policy

ct111 is strictly an 18+ platform. The platform is not intended for, and does not knowingly collect data from, persons under the age of 18. If ct111 becomes aware that a player is under 18, the account will be closed immediately, any balance will be returned net of any bonuses, and all personal data associated with the account will be deleted.

If you believe that a person under the age of 18 has registered on ct111 or is accessing your account, please contact the support team immediately. ct111 reserves the right to request age verification documents at any time and will act on the results promptly.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms on shared or family devices. Visit the Responsible Gaming page for more guidance on keeping young people safe.

11. Policy Updates

ct111 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services that are introduced or changes in applicable data protection requirements. When material updates are made, the "Last Updated" date at the top of this page will be revised.

Where a change significantly affects how your personal data is used, ct111 will endeavour to provide advance notice through a platform notification or by email to your registered address. Your continued use of ct111 after a policy update constitutes acceptance of the revised policy.

It is your responsibility to check this page periodically for updates. If you disagree with any changes to this policy, you should stop using the platform and contact support to close your account.

12. Contact & Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights or wish to raise a concern about how ct111 handles your personal data, please get in touch through the following channels:

• Live Chat: Available 24/7 directly within the ct111 platform and app — the fastest way to reach the support team.
• Email: [email protected] — for detailed queries, data access requests or formal complaints.

ct111 is committed to resolving all privacy-related queries fairly and promptly. If you have raised a concern with the support team and are not satisfied with the resolution, you may escalate through the dispute resolution process described in the Terms and Conditions.